Support

Barber App

Frequently asked questions

The sign-in code does not arrive

1. Check the spam or junk folder; the sender is the shop's email service.
2. Make sure the address is typed correctly and is the one the owner added you to the team with.
3. Wait a minute and ask for a new code: only the latest one is valid, for a few minutes.
4. If you are the owner and nobody on the team receives codes, the Supabase mail service (SMTP) may not be set up: write to us.

How to add a barber to the team

1. Only the owner can: Settings → Team → Add a barber.
2. Enter the barber's name and their email. They get their own column in Today right away, so you can book for them even before they install the app.
3. The barber installs the app and signs in with that same email and the 6-digit code: they are recognised and find their appointments already there. Nothing else is needed.
4. If you did not enter an email, the invite code still works: open the barber's entry, tap Invite and share the code (WhatsApp works); they sign in with their email, choose Join a shop and enter it.
5. From then on they get reminders for their appointments.

How to delete data

• A client: the owner opens the client's card and taps Delete client. The client, their appointments (past ones too), waiting-list entries and photos are gone. Needs a connection; cannot be undone.
• A barber: Settings → Team, pick the barber and Remove; choose whether to move or cancel their future bookings.
• Your sign-in account: Settings → Delete my account. If you are the owner the entry is Delete shop and account and it erases the whole shop.
• The copy on your phone: Settings → Sign out.

What is stored and where: privacy policy.

Reminders do not ring

• In Settings → Reminders check they are on and how long before they should fire.
• In iOS Settings, allow notifications for Barber App and make sure a Focus is not silencing them.
• A client already marked Arrived gets no reminder.